Return & Exchange Policy

At The Scrub Stitch Boutique, your satisfaction is our priority. We want you to love your premium medical scrubs and apparel. If you're not completely satisfied with your purchase, we're here to help with returns and exchanges.

Last Updated: February 16, 2026

Return Window

You have 30 days from the date of delivery to initiate a return for eligible items. Returns requested after 30 days cannot be accepted.

Eligibility Requirements

To be eligible for a return, items must meet ALL of the following conditions:

• Unworn: Items must not have been worn
• Unwashed: Items must not have been washed or altered
• Tags Attached: All original tags must still be attached
• Original Packaging: Items should be in original packaging when possible
• Saleable Condition: Items must be in new, resaleable condition

We cannot accept returns on items that have been worn, washed, or have had tags removed for health and safety reasons.

Non-Returnable Items

Refund Options

When your return is received and inspected, you have two refund options:

Option 1: Store Credit (Default)

By default, approved returns will be issued as store credit to use on future purchases at The Scrub Stitch Boutique. Store credit:

• Never expires
• Can be used on any products in our store
• Is issued within 3-5 business days of return approval
• Will be sent to you via email

Option 2: Original Payment Method

If you prefer a refund to your original payment method instead of store credit, please indicate this when initiating your return. Refunds to original payment method:

• Are processed within 5-7 business days of return approval
• May take an additional 5-10 business days to appear in your account (depending on your bank)
• Will be issued to the original payment method used for purchase

Note: Original shipping costs are non-refundable unless the return is due to our error (wrong item sent, defective product, etc.).

Exchange Policy

Size Exchanges

We offer exchanges for size only on the same product in the same color. To request a size exchange:

1. Contact us within 30 days of delivery
2. Indicate the size you need
3. Return the original item following our return process
4. We'll ship the new size once we receive your return

Important: Exchanges are only available for the same product in the same color. If you want a different color or product, please process a return and place a new order.

Exchange Availability

Exchanges are subject to inventory availability. If your requested size is out of stock, we'll offer:

• Store credit for the full amount
• Refund to original payment method
• Notification when the item is back in stock

How to Initiate a Return or Exchange

Step 1: Contact Us

Before sending any items back, please contact us to initiate your return or exchange:

Please include:

• Your order number
• Item(s) you wish to return or exchange
• Reason for return/exchange
• Preferred refund method (store credit or original payment method)
• For exchanges: desired size

Step 2: Receive Return Authorization

We'll review your request and send you:

• Return authorization confirmation
• Return shipping address
• Instructions for packaging your return
• Any additional information needed

Step 3: Ship Your Return

Package your item(s) securely and ship to the address provided. Please:

• Use a trackable shipping method
• Keep your tracking number for your records
• Include your order number inside the package
• Ensure items are properly packaged to prevent damage

Step 4: Return Processing

Once we receive your return:

• We'll inspect the item(s) within 3-5 business days
• You'll receive an email confirming receipt and approval status
• Approved returns will be processed according to your selected refund method
• Exchanges will be shipped within 2-3 business days of approval

Return Shipping Costs

Customer is responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.).

Tips for return shipping:

• Use a trackable shipping method (USPS, UPS, FedEx)
• Consider purchasing shipping insurance for valuable returns
• Keep your tracking number until the return is processed
• We recommend USPS Priority Mail for cost-effective tracked returns

We are not responsible for items lost or damaged during return shipping. Please use a trackable method and consider insurance.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately:

1. Email us at info@thescrubstitchboutique.com within 48 hours of delivery
2. Include photos of the defect or damage
3. Provide your order number
4. Describe the issue

For defective or damaged items due to our error:

• We'll provide a prepaid return shipping label
• You'll receive a full refund or replacement (your choice)
• Original shipping costs will be refunded

Wrong Item Received

If we shipped the wrong item to you:

1. Contact us immediately at info@thescrubstitchboutique.com
2. Include your order number and photos of the item received
3. We'll provide a prepaid return label
4. We'll ship the correct item at no additional cost

Refund Processing Timeline

Exchanges Processing Timeline

For approved size exchanges:

• Inspection and approval: 3-5 business days after we receive your return
• New item ships: 2-3 business days after approval
• Delivery: 7-10 business days (standard shipping)
• Total exchange time: Approximately 2-3 weeks

Restocking Fees

The Scrub Stitch Boutique does not charge restocking fees for standard returns that meet our eligibility requirements.

Bulk Orders & Team Orders

For bulk orders of 10+ items, please contact us before initiating a return. We'll work with you to find the best solution, which may include:

• Partial returns
• Size exchanges for your team
• Store credit for future team orders
• Custom solutions for your facility

Questions About Returns or Exchanges?

Our customer service team is here to help make your return or exchange as smooth as possible.

Related Policies

For more information, please visit:

• Shipping Policy
• Custom Embroidery Information
• About Us

The Scrub Stitch Boutique reserves the right to update this return and exchange policy at any time. Changes will be posted on this page with an updated revision date. We reserve the right to refuse returns that do not meet our eligibility requirements.

Ready to shop with confidence?
Browse Premium Medical Scrubs