Shipping Policy
At The Scrub Stitch Boutique, we're committed to getting your premium medical scrubs and apparel to you as quickly and safely as possible. Please review our shipping policy below for important information about processing times, shipping methods, and delivery expectations.
Last Updated: February 16, 2026
Processing Time
Standard Orders
Orders for in-stock items are processed within 2-3 business days from the date of purchase. Processing time includes:
- Order verification and payment confirmation
- Quality inspection of items
- Careful packaging to ensure safe delivery
- Preparation for shipment
Note: Processing time does not include shipping time. Business days are Monday through Friday, excluding federal holidays.
Custom Embroidery Orders
⏱️ IMPORTANT: Orders with custom embroidery require additional processing time.
Custom embroidery orders can take up to 4 weeks for completion from the date of order approval. This includes:
- Digital proof creation and approval (1-2 business days)
- Professional embroidery using our BAI Vision system (2-3 weeks)
- Quality inspection and packaging (1-2 business days)
We'll send you a digital proof for approval before beginning embroidery work. Your order will not be processed until you approve the proof.
Shipping Methods & Timeframes
We offer multiple shipping options to meet your needs:
Available Carriers
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
Estimated Delivery Times
Once your order has been processed and shipped, delivery typically takes 7-10 business days within the continental United States.
| Shipping Method | Estimated Delivery |
|---|---|
| Standard Shipping | 7-10 business days |
| Expedited Shipping | Contact us for availability |
Total Delivery Time = Processing Time (2-3 days) + Shipping Time (7-10 days) = 9-13 business days for standard orders
Shipping Costs
Shipping costs are calculated at checkout based on:
- Your shipping address
- Package weight and dimensions
- Selected shipping method
You'll see the exact shipping cost before completing your purchase.
Shipping Locations
Domestic Shipping (United States)
We currently ship to all 50 states within the United States, including:
- Continental United States
- Alaska and Hawaii (may require additional shipping time)
- U.S. territories (contact us for availability)
International Shipping
International shipping is not currently available. We only ship within the United States at this time.
Order Tracking
Once your order ships, you'll receive:
- Shipping confirmation email
- Tracking number for your package
- Link to track your shipment online
- Estimated delivery date
You can track your order using the tracking number provided with your preferred carrier's website (USPS, UPS, or FedEx).
Shipping Address
Accuracy is Important
Please ensure your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Your shipping address should include:
- Full name
- Street address (we cannot ship to P.O. boxes for some carriers)
- Apartment, suite, or unit number (if applicable)
- City, State, and ZIP code
- Phone number (for delivery notifications)
Address Changes
If you need to change your shipping address after placing an order, please contact us immediately at info@thescrubstitchboutique.com or (302) 547-0064. We'll do our best to update your address if the order hasn't been shipped yet.
Bulk Orders & Team Orders
Placing a bulk order for your medical team? Bulk orders of 10+ items may require additional processing time. Please contact us before placing large orders so we can:
- Confirm inventory availability
- Provide accurate processing and shipping estimates
- Discuss bulk pricing options
- Coordinate custom embroidery for your team
Shipping Issues
Lost or Stolen Packages
If your tracking information shows your package was delivered but you haven't received it:
- Check with neighbors or building management
- Verify the shipping address on your order confirmation
- Contact the carrier directly using your tracking number
- Contact us at info@thescrubstitchboutique.com for assistance
We are not responsible for packages marked as delivered by the carrier. However, we'll work with you to resolve the issue.
Damaged Packages
If your package arrives damaged:
- Take photos of the damaged packaging and items
- Contact us within 48 hours at info@thescrubstitchboutique.com
- Include your order number and photos
- We'll work with you to resolve the issue promptly
Delayed Shipments
While we strive to meet our estimated delivery times, delays can occasionally occur due to:
- Carrier delays
- Weather conditions
- High shipping volumes during holidays
- Incorrect address information
If your order is significantly delayed beyond the estimated delivery date, please contact us and we'll investigate with the carrier.
Holidays & Peak Seasons
During major holidays and peak shopping seasons, processing and shipping times may be extended. We'll notify you of any delays and provide updated delivery estimates.
Plan ahead during:
- Black Friday / Cyber Monday
- Holiday season (November - December)
- Back-to-school season
- Major healthcare events and conferences
Contact Us About Shipping
Have questions about shipping? We're here to help!
Our customer service team is available to answer questions about:
- Shipping options and costs
- Order tracking
- Delivery estimates
- Bulk order shipping
- Custom embroidery timelines
Related Policies
For more information about our policies, please visit:
The Scrub Stitch Boutique reserves the right to update this shipping policy at any time. Changes will be posted on this page with an updated revision date.
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